311 Service Call Report — 5550 N Kenmore Ave, Chicago IL 60640
Address: 5550 N Kenmore Ave, Chicago, Illinois 60640
Ward: 48 · Community Area: 77 (Edgewater) · Police District: N009
Report Date: 2026-04-04
Data Range: July 17, 2019 – March 29, 2026
Synopsis
Between July 2019 and March 2026, a total of 115 service requests were filed with Chicago 311 for 5550 N Kenmore Ave. Of these, 18 were flagged as duplicates, leaving 97 unique complaints. The address has a consistently high complaint volume centered on building code issues, which together account for roughly 63% of all requests — 51 Building Violations and 21 Plumbing Violations filed with the Department of Buildings (DOB).
Activity surged sharply in 2021–2023, peaking at 29 calls in 2022 and 28 in 2023, likely reflecting an escalating pattern of building code enforcement at the property. Volume has moderated somewhat since, with 23 calls in 2024 and 12 through mid-2025, though 3 calls are already on record in early 2026.
The overall resolution rate is strong at 91.3% (105 completed), with 5 requests currently open and 5 canceled. The average time to close a completed request is 66.3 days, though this varies widely by type — graffiti is typically resolved in 1–2 days, while sign repair requests averaged over 650 days. The most common intake channel was phone (78 calls, 68%), followed by internet (20), the Alderman's Office (10), and mobile app (7).
Table 1 — Annual Call Volume
| Year | Calls | % of Total |
|---|
| 2019 | 2 | 1.7% |
| 2020 | 4 | 3.5% |
| 2021 | 14 | 12.2% |
| 2022 | 29 | 25.2% |
| 2023 | 28 | 24.3% |
| 2024 | 23 | 20.0% |
| 2025 | 12 | 10.4% |
| 2026 | 3 | 2.6% |
| Total | 115 | 100% |
Table 2 — Calls by Month (Year × Month)
| Month | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 |
|---|
| Jan | – | – | 1 | – | – | 3 | – | 2 |
| Feb | – | – | – | 5 | 1 | 8 | 1 | – |
| Mar | – | – | 3 | – | 3 | – | 2 | 1 |
| Apr | – | 1 | – | 1 | 4 | 1 | – | – |
| May | – | 1 | 1 | 2 | – | 4 | 2 | – |
| Jun | – | – | – | 1 | 4 | – | 3 | – |
| Jul | 1 | 1 | – | 2 | 5 | 1 | – | – |
| Aug | – | – | 3 | 1 | 4 | 1 | 3 | – |
| Sep | – | – | 1 | 2 | 1 | – | – | – |
| Oct | – | – | 2 | 7 | 4 | 2 | 1 | – |
| Nov | – | 1 | – | 3 | 1 | 2 | – | – |
| Dec | 1 | – | 3 | 5 | 1 | 1 | – | – |
| Total | 2 | 4 | 14 | 29 | 28 | 23 | 12 | 3 |
Table 3 — Calls by Service Type
| Service Request Type | Count | % of Total |
|---|
| Building Violation | 51 | 44.3% |
| Buildings - Plumbing Violation | 21 | 18.3% |
| Graffiti Removal Request | 5 | 4.3% |
| Sidewalk Inspection Request | 4 | 3.5% |
| Water Lead Test Kit Request | 3 | 2.6% |
| Sanitation Code Violation | 3 | 2.6% |
| Cab Feedback | 3 | 2.6% |
| Inspect Public Way Request | 3 | 2.6% |
| Business Complaints | 2 | 1.7% |
| Rodent Baiting/Rat Complaint | 2 | 1.7% |
| Alley Pothole Complaint | 2 | 1.7% |
| Sign Repair Request - All Other Signs | 2 | 1.7% |
| Sewer Cleaning Inspection Request | 2 | 1.7% |
| Sewer Cave-In Inspection Request | 1 | 0.9% |
| Fly Dumping Complaint | 1 | 0.9% |
| 311 Information Only Call | 1 | 0.9% |
| Pet Wellness Check Request | 1 | 0.9% |
| Snow – Uncleared Sidewalk Complaint | 1 | 0.9% |
| No Building Permit and Construction Violation | 1 | 0.9% |
| Bicycle Request/Complaint | 1 | 0.9% |
| Dead Animal Pick-Up Request | 1 | 0.9% |
| No Water Complaint | 1 | 0.9% |
| Consumer Fraud Complaint | 1 | 0.9% |
| Pothole in Street Complaint | 1 | 0.9% |
| No Air Conditioning | 1 | 0.9% |
| Total | 115 | 100% |
Table 4 — Service Type by Year
| Service Request Type | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | Total |
|---|
| Building Violation | 1 | 1 | 9 | 11 | 13 | 9 | 7 | 0 | 51 |
| Buildings - Plumbing Violation | 0 | 0 | 2 | 9 | 7 | 1 | 2 | 0 | 21 |
| Graffiti Removal Request | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 3 | 5 |
| Sidewalk Inspection Request | 0 | 0 | 0 | 0 | 3 | 1 | 0 | 0 | 4 |
| Water Lead Test Kit Request | 1 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 3 |
| Sanitation Code Violation | 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 3 |
| Cab Feedback | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 3 |
| Inspect Public Way Request | 0 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 3 |
| Business Complaints | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 2 |
| Rodent Baiting/Rat Complaint | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 2 |
| Alley Pothole Complaint | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 2 |
| Sign Repair Request - All Other Signs | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 2 |
| Sewer Cleaning Inspection Request | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Other (1 each) | 1 | 0 | 2 | 3 | 2 | 4 | 2 | 0 | 12 |
| Total | 2 | 4 | 14 | 29 | 28 | 23 | 12 | 3 | 115 |
Table 5 — Calls by Department
| Department | Calls | % of Total |
|---|
| DOB - Buildings | 74 | 64.3% |
| CDOT - Department of Transportation | 14 | 12.2% |
| Streets and Sanitation | 12 | 10.4% |
| DWM - Department of Water Management | 7 | 6.1% |
| BACP - Business Affairs and Consumer Protection | 6 | 5.2% |
| 311 City Services | 1 | 0.9% |
| Animal Care and Control | 1 | 0.9% |
| Total | 115 | 100% |
Table 6 — Calls by Status
| Status | Count | % of Total |
|---|
| Completed | 105 | 91.3% |
| Canceled | 5 | 4.3% |
| Open | 5 | 4.3% |
| Total | 115 | 100% |
Table 7 — Calls by Intake Channel
| Origin | Count | % of Total |
|---|
| Phone Call | 78 | 67.8% |
| Internet | 20 | 17.4% |
| Alderman's Office | 10 | 8.7% |
| Mobile Device | 7 | 6.1% |
| Total | 115 | 100% |
Table 8 — Resolution Time by Service Type (Completed Requests)
| Service Request Type | Count | Avg Days | Min Days | Max Days |
|---|
| Building Violation | 51 | 60.5 | 0 | 171 |
| Buildings - Plumbing Violation | 21 | 95.0 | 7 | 164 |
| Sign Repair Request - All Other Signs | 2 | 652.0 | 581 | 723 |
| Alley Pothole Complaint | 2 | 67.5 | 0 | 135 |
| Inspect Public Way Request | 2 | 52.0 | 0 | 104 |
| Cab Feedback | 3 | 32.7 | 30 | 35 |
| Sewer Cleaning Inspection Request | 2 | 13.0 | 8 | 18 |
| Sewer Cave-In Inspection Request | 1 | 15.0 | 15 | 15 |
| No Building Permit and Construction Violation | 1 | 138.0 | 138 | 138 |
| Rodent Baiting/Rat Complaint | 2 | 12.0 | 12 | 12 |
| Consumer Fraud Complaint | 1 | 4.0 | 4 | 4 |
| Sanitation Code Violation | 3 | 4.3 | 0 | 11 |
| Business Complaints | 2 | 4.5 | 1 | 8 |
| Pothole in Street Complaint | 1 | 5.0 | 5 | 5 |
| Fly Dumping Complaint | 1 | 5.0 | 5 | 5 |
| Snow – Uncleared Sidewalk Complaint | 1 | 1.0 | 1 | 1 |
| Graffiti Removal Request | 5 | 1.2 | 0 | 4 |
| Dead Animal Pick-Up Request | 1 | 0.0 | 0 | 0 |
| No Water Complaint | 1 | 0.0 | 0 | 0 |
| No Air Conditioning | 1 | 0.0 | 0 | 0 |
| 311 Information Only Call | 1 | 0.0 | 0 | 0 |
| Overall (all completed) | 105 | 66.3 | 0 | 723 |
Key Findings
- Building code is the dominant issue. Building Violations and Plumbing Violations together make up 62.6% of all requests and drove the surge years of 2021–2023.
- Activity is accelerating early in 2026. All 3 calls filed in 2026 are Graffiti Removal Requests, pointing to a new trend distinct from the prior building code cluster.
- Resolution performance is mixed. Most request types close within 1–2 weeks. Building-related cases average 60–95 days due to inspection and correction cycles. Sign repairs are a significant outlier at 652 days average.
- Phone remains the dominant channel (68%), though the Alderman's Office accounts for 8.7% of calls — an above-average rate suggesting the property has attracted direct constituent attention.
- 18 duplicate requests (15.7%) indicate repeated or overlapping complaints, common in multi-unit buildings with multiple complainants filing on the same underlying condition.